Standard metadata provider works with the JSON format.
Format example:
- direction can be of 3 types: Unknown, Outbound, Inbound
- callDate - call date in an instant format (i.e. timestamp in milliseconds)
- clientPhone - of type string
- clientFirstName - of type string
- clientLastName - of type string
- operatorId - of type string
- operatorFirstName - of type string
- operatorLastName - of type string
- customLongMetadata - map of attributes of type long
- customDoubleMetadata - map of attributes of type double
- customStringMetadata - map of attributes of type string
To work from the autoprocessing folder, the JSON file should be put near the media file and have the same name.
Example:
- media file - call_30023.ogg
- metadata file - call_30023.json
Also, this format is used in public and internal API for job upload and call metadata update:
API model format → Standard format → CallMetaDataResult format